Customer Relationship Management System (CRM)

The partner is a large-scale Real Estate company struggling with managing thousands of customer data points scattered across Excel and Zalo. Czen's CRM solution helps centralize data, manage the Sales Pipeline, and automate customer care processes.

Project Challenges

The core issue was the manual working habits of the Sales team. The new system needed not only powerful features but also an extremely User-friendly interface that works well on mobile devices for anytime, anywhere access.

Solutions & Results

We developed a cross-platform CRM application (Web & Mobile App). Automation Workflows automatically set appointment reminders, send birthday emails, and perform Lead Scoring based on behavior.

The system helped increase the Conversion Rate by 30%. Management can track the performance of each Sales staff in real-time via intuitive Dashboards, completely eliminating paper reports.